Refund policy

Thank you for shopping with iamalexisshannice.com! We’re here to help with any concerns regarding your order.

Returns & Exchanges:
Due to hygiene reasons, we cannot accept returns or exchanges on cosmetics.

Order Changes & Cancellations:
If you need to cancel or modify your order, we can accommodate requests before the order has shipped. This includes updating your mailing address or email if entered incorrectly.

Refunds:
Please note that we do not offer refunds once an order is placed due to the nature of our products. Thank you for your understanding.

Damaged, Defective, or Missing Products:
If your item(s) arrive damaged, defective, or are missing, please contact us at blackambrosiacollection@gmail.com. To assist you quickly, include:

• Photos of the package and any damaged or defective items

• If a product is missing, include a photo of the items you received

We appreciate your patience and understanding as we work to resolve any issues promptly.